How to do a traceroute

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Traceroute is a utility that is provided with operating systems that lets you view the route that your computer takes to a server across the internet. It also shows ping times at each hop (router) along the way.

This provides some useful information when troubleshooting problems with latency, lag and other network related problems.

To run traceroute on a Windows pc, you will need to open a command prompt first. Either find it in the start menu or go to Start -> Run and enter cmd.

Then enter:

tracert

Replace with the server\'s IP address.

To copy and paste the output into an email or support ticket update you can either pipe the output to a text file:

tracert > trace.txt

and then open the file with notepad:

notepad trace.txt

or copy it right from the command prompt window by clicking on the icon on the upper left hand side of the window and selecting edit-> mark. Once the output text is highlighted, hit enter. The contents are copied to the clipboard and can then be pasted into another application.

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